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Our Policy

Access to Pharmacy Records

As providers of healthcare services, our staff ask you for information so that you can receive appropriate care and treatment. Everyone working for Waterton Pharmacy has a contractual duty to keep information about you confidential. You may be receiving care from other people as well as NHS staff. So that we can all work together for your benefit, we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need to know and it is in your and everyone's interest. Whenever we can, we remove details that identify you - the same rules of confidentiality apply.

You have a right of access to your pharmacy health records. The Data Protection Act 1998 gives you the right of access to all information that the pharmacy holds about you on manual and computer records. It is your legal right to see your records and if you so wish, to obtain a photocopy of them. Only in exceptional circumstances can access be withheld. If you would like to apply for access to your health records or receive further information about this please contact the Superintendent Pharmacist.

Violent/Abusive Behaviour

The pharmacy has a duty to provide a safe and secure environment for patients, staff and visitors. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect staff, patients and visitors.


The pharmacy is bound by the Data Protection Act 1998, and will only disclose information about you with your full permission, or where there is a medical need to do so. All our staff are bound by strict rules of confidentiality.

Cancelling Appointments

If you have an appointment with the Pharmacist and cannot keep your appointment, please let us know as soon as possible, so we can offer it to another patient

Praise, Comments or Criticism?

Waterton Pharmacy aims to provide a quality, caring service but we recognise that there is always room for improvement. We welcome any helpful comments, concerns or complaints - these can be directed in writing or over the telephone to our Superintendent Pharmacist Matt Jones. We have a formal procedure which ensures that issues raised are recorded, discussed, remedial actions are agreed and, where contact details have been provided, written responses are issued within 10 working days.

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